Effective interviewing and selection is one of the key activities for all corporations that value employees as their most valuable asset. Unfortunately, most organizations treat interviewing as an afterthought. Companies don't spend the time, attention, and effort required to identify and define the characteristics and attributes that make a valuable employee – generally resulting in poor hiring decisions.

Interviewing and Selection features leadership speaker Phil Van Hooser with an effective blueprint to the employee selection decision and interview process. Business leaders and HR personnel can use his selection blueprint to find the "best suited" candidate for each and every job to be filled, greatly raising the chances of finding and retaining the best employees for their organization.

After taking Interviewing and Selection, users will be able to clearly identify which interviewees will be best suited for the organization, who can contribute to the overall effectiveness of the team.

Employee evaluations and appraisals are an important tool for keeping staff at high performance - even for the best, most highly motivated employees. They help provide direction regarding their past and current performance levels, and help them manage their future performance. Evaluations and appraisals are even more critical for marginal or under-performing employees. Supervisors, managers, and HR personnel must be well prepared in order to effectively evaluate, and set goals during the appraisal process.

When business leaders use feedback as a performance setting tool, it is critical to instill a fair and effective process of appraising and evaluating employees. Honest and open feedback can be difficult for employees to deal with unless the right culture and appraisal structure has been established. Without these structures, performance will usually suffer. The Art of Employee Appraisals offers impactful ideas and recommends structures for effectively evaluating and communicating feedback to employees within your organization.

These employee evaluation and appraisal techniques have been tested and proven by speaker Phil Van Hooser in various organizations throughout North America, and will work for your organization as well.

Does work leave you feeling run down? Would you like to learn how to leave the office earlier, with less stress? Mastering Personal Productivity can give you all the answers and more.

Mastering personal productivity is essential when dealing with work-stress and a career or life in high speed. This e-Learning course offers more than just time management skills, but offers many effective physiological, psychological, behavioral, and environmental productivity strategies. Featured course speaker Laura Stack covers topics from the 5 stages of burnout, to the causes of overload in the workplace, to how to maintain positive energy levels and focus every day.

Mastering Personal Productivity is a course that is critical for any kind of profession, from a business professional, to office or plant workers, to consultants, and even to students. Learn the techniques of becoming a better scheduler and maximize your output for professional and personal productivity.

Creating Loyal Customers for Life delivers the skills, strategies, and tools to work with every type of customer. This course is intended to create service stars, one who delivers what every customer deserves: exceptional customer service every day. A loyal customer’s impression of your organization depends on you and your customer service professionalism. Being the best everyday is how to earn their respect and create a loyal customer for life.

This e-Learning course explains how to increase profits and market your business through positive customer perception. When dissatisfied people share bad information with other people, you need to work to channel customer anger and refocus it to the problem. Going above and beyond what is expected with just 5% of your customer base can net you an increase of 25% in profitability.

Creating Loyal Customers for Life features National Speaker Hall of Fame member Lisa Ford and her strategies which have helped organizations win and keep customers loyal for over 20 years.

Organize Your Office and Your Life features personal productivity expert speaker Laura Stack, who covers personal productivity topics such as time management, work/life balance, email control, and office organization to ensure that you make the most effective use of your time.

To organize your office is to first identify your problems: Do you get 100 emails every day? Do you feel like you’re slowly drowning in a sea of paper? Does the sight of your messy office and overflowing email in-box frustrate you? This e-Learning course focuses on organizing your office and your life to reduce your stress and improve your productivity, which is invaluable for any kind of office position.

Organizing your office to maximize efficiency will help your career when many companies are downsizing in a do-more-with-less economy. This course will help professionals, managers, and administrative staff with new tips and techniques for bringing order into your work and life.